Frequently Asked Questions

1) Download the installer from the home page and verify the file size. 2) Right-click → Run as administrator. 3) Follow the first-run wizard. If your antivirus blocks the installer, whitelist it temporarily. If installation still fails, send us the logs under %LOCALAPPDATA%\VigilDesk\logs.

Paste your license key into the wizard's activation step. Your plan limits how many machines run VigilDesk at the same time. To move machines, unbind the old instance in the customer dashboard, then activate on the new one — the slot frees immediately.

VigilDesk needs terminal64.exe. Common locations:

• C:\Program Files\MetaTrader 5\terminal64.exe (standard install)
• Broker-branded folders, e.g. C:\Program Files\<BrokerName> MT5\

Or browse to it in the first-run wizard. Portable MT5 installs: pick the folder containing terminal64.exe.

The bundled model is large. Downloads auto-resume — just restart VigilDesk if interrupted. If the CDN is slow in your region, switch the mirror in Settings → Inference, or point VigilDesk at your own OpenAI-compatible local endpoint (e.g. llama-server / ollama).

VigilDesk talks to your local AI endpoint (default port 8080) and optionally to the license/telemetry servers over HTTPS. Allow VigilDesk and the inference server through Windows Defender Firewall and your VPS provider's security group. Everything can run loopback-only — no inbound ports need to be opened.

• "terminal not found" — fix the path in Settings → MT5.
• License expired — renew; live guarding pauses after the 72h offline grace period.
• Model failed to load — check the inference endpoint is running and reachable on 127.0.0.1:8080.
• Symbol not found (e.g. XAUUSDm) — brokers name symbols differently; set trading.symbol to your broker's exact id.

Watchdog Lite (the free tier) is free forever — no card required. Starter and Pro include a 7-day full-feature trial: you are charged $0.00 during the trial, you can cancel any time, and a card is required when you start the trial. Lifetime is a one-time purchase with no trial. Full refund within 14 days of purchase if the product doesn't work as described — reply to your order email. Cancel subscriptions any time; the plan stays active until the end of the paid period.

No. VigilDesk is a safety layer over your own strategy: it caps per-trade losses, enforces daily drawdown limits, and reviews orders with an AI confirmer. It is not investment advice, it does not generate signals of its own, and it never promises returns. Trading involves substantial risk of loss.

Lite is free forever and ships Watchdog Lite only: process guard, crash auto-restart with cooldown and exponential backoff, and basic alerts (structured log + optional webhook). It has no license check, no telemetry, and no AI confirmer. Pro adds the full risk-control workstation: AI risk-control gate, per-trade loss caps, daily drawdown guards, Prop-Firm mode, report export, and priority support — on up to 5 terminals. See the full comparison on the Pricing page.

中文：Lite 永久免费，仅含 Watchdog Lite（进程守护、崩溃自动拉起、 重启冷却与指数退避、基础告警），无授权校验、无遥测、无 AI 确认器。 Pro 是完整风控工作站：AI 风控闸门、单笔亏损上限、日内回撤防护、 Prop-Firm 模式、报表导出与优先支持，最多 5 个终端。完整对比见 定价页。

Yes, any time. Upgrades take effect immediately (you pay the difference, prorated). Downgrades and cancellations take effect at the end of the current paid period — your features stay active until then. Your data and settings are kept, so if you come back within a reasonable time, you resume where you left off. Starting on free Lite and upgrading later requires no migration: the same installer unlocks more features after activation.

中文：可以随时操作。升级立即生效（差价按比例补收）；降级与取消在当前 已付周期结束时生效，期间功能保持可用。数据与配置会保留，重新订阅即可继续使用。 从免费 Lite 起步后升级无需迁移：同一安装包，激活后即解锁更多功能。

Right now: this FAQ (self-serve) and the Feedback page — feedback lands in a public pool (GitHub Issues), is triaged every 3 days and planned every 7 days; leave a contact method and you get a receipt when your item is handled. For purchase or refund questions, reply to your Paddle order email. Automated Telegram/Discord helpers will be announced on the home page when they go live. ｜ 当前渠道：本 FAQ（自助）与 反馈页——反馈进入公共反馈池（GitHub Issues）， 每 3 天分拣、每 7 天排期；留下联系方式，处理后会收到回执。购买/退款问题请 回复 Paddle 订单邮件。Telegram/Discord 机器人上线后会在首页公告。

Your plan limits how many machines run VigilDesk at once (Starter: 1, Pro: up to 5). Paste your key into the activation step; move machines by unbinding the old one first. Activation and renewal check the license server over HTTPS; if the server is unreachable, guarding continues for a 72-hour offline grace period, then pauses until the next successful check. If you receive a refund, the license is revoked and the machine is blocked from starting a new trial or key — this is the anti-abuse rule behind the 14-day refund window.

Watchdog Lite (free) has no telemetry at all. In paid editions, crash/diagnostic reporting is off by default and only sends when you enable it in Settings → Diagnostics. It sends app version, OS and event type only — never order details, trading data, or your license key. Raw logs are kept at most 90 days. See the Security page and Privacy Policy.

VigilDesk's Prop-Firm mode enforces a daily-loss cap and a global-drawdown kill-switch so a single bad day can't blow an evaluation account. You remain responsible for following your prop firm's own rules — many firms restrict third-party tools or automation, so check their terms first. VigilDesk does not guarantee passing any challenge and never promises profits.

Yes. The 72-hour offline grace period exists for unattended VPS use: activation/renewal happens over outbound HTTPS only, no inbound ports needed. Point inference at your own OpenAI-compatible endpoint (local or remote) and open firewall egress for VigilDesk on the VPS provider's security group.

Your Paddle receipt email contains the order number. To request a full refund within 14 days of purchase, reply to that email (or use the channels on this page) with the order number — refunds are handled by Paddle as merchant of record and returned via the original payment method, normally within 5 business days. After 14 days you can still cancel any time; the plan stays active until the end of the paid period and will not auto-renew.

No data selling, ever. Payment data is processed by Paddle (merchant of record) under its own terms. Marketing email is sent only to people who explicitly opted in, and every message has a one-click unsubscribe. You can request access, export or deletion of your personal data via the channels on this page — see the Privacy Policy.

Windows 10/11 64-bit and a working MetaTrader 5 terminal (terminal64.exe). An internet connection is needed for activation and renewal (72-hour offline grace otherwise). Exact disk, RAM and model requirements are shown in the installer and the first-run wizard for your chosen AI backend.